Privacy Policy

1. Introduction

Byron Hair Clinic (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

2. What Information We Collect

We may collect the following types of personal information:

  • Personal details: name, date of birth, gender, address, phone number, and email address.

  • Medical information: health history, medications, allergies, and other details relevant to assessing suitability for hair transplant or related procedures.

  • Payment information: billing address, payment method, and transaction details.

  • Website and communication data: IP address, browser type, cookies, and any information submitted via online forms or email.

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.

3. How We Collect Your Information

Byron Hair Clinic collects information in several ways, including:

  • When you complete consultation or enquiry forms (online or in person).

  • During consultations, appointments, or phone discussions.

  • Through our website, booking platforms, and email correspondence.

  • From referring doctors or healthcare providers, with your consent.

4. Purpose of Collection

We collect and use your personal information to:

  • Provide medical consultation, diagnosis, and treatment services.

  • Maintain accurate patient records.

  • Process payments and manage accounts.

  • Communicate with you regarding appointments, procedures, and aftercare.

  • Improve our services, website, and patient experience.

  • Comply with legal and regulatory obligations.

5. Use and Disclosure of Information

Byron Hair Clinic will only use or disclose your personal information for the purpose for which it was collected, or where you have provided consent, or where otherwise permitted or required by law.

We may disclose your information to:

  • Medical professionals involved in your care.

  • Laboratories, service providers, or specialists assisting in your treatment.

  • IT, marketing, or administrative contractors who support our operations (bound by confidentiality obligations).

  • Insurers, regulators, or legal advisors as required by law.

We do not sell, rent, or trade personal information to third parties.

6. Data Security

Byron Hair Clinic takes all reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, or disclosure.
This includes secure electronic storage, restricted staff access, and password-protected systems.

When information is no longer required, it is securely destroyed or de-identified in accordance with applicable retention requirements.

7. Access and Correction

You have the right to request access to, or correction of, the personal information we hold about you.
Requests should be made in writing to our Privacy Officer (see contact details below).

We may require verification of identity before providing access. In some cases, a small administrative fee may apply.

8. Website Cookies and Analytics

Our website may use cookies and third-party analytics tools to enhance user experience and monitor website performance.
You can disable cookies in your browser settings, though this may affect functionality.

We do not use cookies to collect personal or sensitive information.

9. Overseas Disclosure

Byron Hair Clinic generally does not disclose personal information outside Australia.
If we do (for example, through cloud-based data storage), we take reasonable steps to ensure that any overseas recipient complies with Australian privacy standards.

10. Marketing and Communication

We may use your contact information to send you information about our services, special offers, or updates.
You can opt out of these communications at any time by clicking “unsubscribe” or contacting us directly.

11. Complaints

If you believe your privacy has been breached, please contact us immediately.
We will investigate your complaint and respond in writing within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

12. Contact Us

If you have any questions, requests, or complaints about our privacy practices, please contact:

Dr Adam Ellerby

doctor@byronhairclinic.com

+61 4 911 68 911